Frequently Asked Questions
Q: What types of nonprofits do you work with?
A: We work with all registered nonprofits, NGOs, social enterprises, and charitable organizations across South Africa. This includes education, healthcare, environment, youth development, community services, faith-based organizations, and arts and culture nonprofits. We tailor solutions for your size, budget, and goals.
Q: Do I need to be registered as an NPO or have Section 18A status?
A: You don’t need Section 18A status, though it helps with donor confidence and access to certain tools. We support organizations at all stages, including those still registering as NPOs.
Q: Can I use Prixy services with my existing website?
A: Yes. We can audit, optimize, and manage websites on WordPress, Wix, Squarespace, or custom platforms. If a new website is needed, we include it in your retainer or quote separately.
Development & Technology
Q: What is Developer as a Service (DaaS)?
A: DaaS gives you 10–20 hours of dedicated development each month for custom features, API integrations, volunteer portals, dashboards, mobile app consultation, and automation. It’s like having a developer on retainer without hiring full-time.
Q: Do you provide hosting and technical support?
A: Yes. We offer nonprofit-optimized hosting and 24/7 monitoring. Growth and Impact packages get priority response within 24 hours, and emergency support within 4 hours for critical issues.
Q: How secure is our donor data?
A: We are POPIA-compliant, use encrypted connections, conduct regular security audits, maintain secure backups, and never share donor data. Data privacy is our top priority.
Marketing & Fundraising
Q: What is Google Ad Grants and how does it work?
A: Google Ad Grants gives eligible nonprofits up to $10,000 USD (about R140,000) in free monthly Google advertising. We handle application, setup, campaign creation, and ongoing management to attract donors, volunteers, and raise awareness.
Q: Which social media platforms do you manage?
A: We manage Facebook, Instagram, LinkedIn, Twitter/X, YouTube, and TikTok. Most nonprofits focus on Facebook and Instagram for donor and volunteer engagement.
Q: Do you create content or do we provide it?
A: We create all content—copywriting, graphics, and basic video editing. You provide program updates and photos (with consent), and we turn them into shareable, professional content.
Q: How does email marketing work?
A: We write, design, schedule, and track emails, including newsletters, donor sequences, event invitations, and automated thank-you emails. All emails are approved by you before sending.
CRM & Analytics
Q: Which CRM systems do you support?
A: Salesforce Nonprofit Cloud, HubSpot for Nonprofits, Bloomerang, DonorPerfect, and most other donor management platforms. We handle setup, migration, segmentation, and automation.
Q: How do you measure success?
A: We track KPIs including website traffic, donation conversions, donor acquisition cost, retention rates, volunteer applications, email open/click rates, social engagement, and Google Ad Grants performance. You receive detailed monthly reports.
Pricing & Packages
Q: Are your services month-to-month or contract-based?
A: Our retainers are month-to-month with 30 days notice for cancellation. No long-term lock-ins. Annual prepayment discounts are available.
Q: Can we use grant funding to pay for services?
A: Yes. We provide detailed invoices suitable for grant reporting, including descriptions that align with nonprofit accounting standards.
Q: What if we only need specific services?
A: We can create custom packages focused on your priorities. Integrated services work best, but focused solutions like website management or Google Ad Grants are possible.
Local & South African Specific
Q: Do you work with nonprofits outside Johannesburg?
A: Yes. We serve nonprofits nationwide, including Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, and rural areas. Services are delivered remotely via video, email, and project management tools.
Q: Do you understand South African nonprofit regulations?
A: Yes. We comply with the NPO Act, Section 18A, POPIA, BEE considerations, and local grant requirements. Our solutions support compliance and transparency.
Q: Can you help target donors in specific cities?
A: Absolutely. We use geo-targeting in Google Ad Grants and social media campaigns to reach donors and volunteers in specific provinces, cities, or neighborhoods.